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If you are going to submit ticket for our themes support , then make sure we are not providing support for any Porn/Adult related websites.
When You Submit Ticket Please Include Your WordPress & FTP login info with Website URL so When our team will see any error then there was no need to wait for login info, Our Team will fix that ASAP.
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How do I organize categories and subcategories?

Question : How do I organize categories and subcategories so that they aren't in alphabetical order?

Answer: Please Install this Plugin , This will help you to reorder all categories. 

https://wordpress.org/plugins/taxonomy-terms-order/