If you are going to submit ticket for our themes support , then make sure we are not providing support for any Porn/Adult related websites.
When You Submit Ticket Please Include Your WordPress & FTP login info with Website URL so When our team will see any error then there was no need to wait for login info, Our Team will fix that ASAP.
We are offering Designing services like LOGO Design and Banner Design etc.


Does BeTube generated thumbnail automatically?

If you are posting from YouTube, Vimeo, Dailymotion or other WordPress supported website then there is no need to upload Thumbnail. But if you are going to upload .mp4 video then you must need to upload video thumbnail.