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If you are going to submit ticket for our themes support , then make sure we are not providing support for any Porn/Adult related websites.
When You Submit Ticket Please Include Your WordPress & FTP login info with Website URL so When our team will see any error then there was no need to wait for login info, Our Team will fix that ASAP.
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How to allow user to set his own password while registration?

If you want user can set his own password while registration then you need to turn off email verification.

Please go to WordPress Dashboard --> Classiera Options --> Classiera Basic Fields --> General settings --> Scroll down and you will see "Email Verification on Register".

Turn OFF this and then user can set his own password while registration. 

Thanks.