If you are going to submit ticket for our BeTube Video WordPress theme , then make sure we are not providing support for any Porn/Adult related websites.
When You Submit Ticket Please Include Your WordPress & FTP login info with Website URL so When our team will see any error then there was no need to wait for login info, Our Team will fix that ASAP.
We are offering Designing services like LOGO Design and Banner Design etc.
Support Policy by Envato Market
Please watch this video to understand support.