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If you are going to submit ticket for our themes support , then make sure we are not providing support for any Porn/Adult related websites.
When You Submit Ticket Please Include Your WordPress & FTP login info with Website URL so When our team will see any error then there was no need to wait for login info, Our Team will fix that ASAP.
We are offering Designing services like LOGO Design and Banner Design etc.

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How to Upgrade Theme?

Just sign in to your themeforest.net account go to downloads page .

Click on downloads and you will get updated version , Upload new folder via FTP in theme folder.

root/wp-content/themes/

but if you have made any changes regarding customization then customization data will be lost.